Acceptance of the general conditions

By accessing or using this website, you accept these General Terms and Conditions and any additions or changes made in the future. We understand that our customers are responsible for reading the general terms of use that apply at all times.

The terms of use for this website are of an undetermined nature. We reserve the right to change the content at any time without prior notice.

Use of the Website, Content and Services

You agree to make correct and lawful use of this website and its contents in accordance with applicable laws, good faith and accepted uses. In addition, you agree not to damage or misuse the Site, to overload or impede the use of others.

Violation of the rights of Natural Vibe and the legitimate owners of Natural, including the reproduction, distribution and modification of the website and its contents, or their use for commercial purposes or for publication, is strictly prohibited without prior authorization.

Intellectual and industrial property rights

Natural Vibes owns the exploitation rights to the intellectual and industrial property of this website and all the content on it. Both the design of the website, photos, videos, logos, brand names, information and content, and the design of the products sold here are protected by Luxembourg intellectual and industrial property law.

Therefore, it is not allowed to reproduce all or part of this website, to exploit its contents for commercial or illegal purposes, as well as its processing, communication, distribution, dissemination, modification, transformation and decompilation without our prior authorization. You may use the material contained on this website for your personal and private use only.

In the case of hyperlinks from other sites that refer to a page, it is not authorized to reproduce, in whole or in part, the contents of this site or to include false, incorrect or inaccurate information from Natural Vibes contents or products, as well as the use of "Linking" techniques that may confuse the reader or take improper advantage of Natural Vibes' reputation or content.

We are responsible for ensuring compliance with these Terms and proper use of any content contained on the Site and for taking any civil and criminal action that may apply to any breach or breach of these Terms by an individual.

Natural Vibe's responsibility.

We are not liable for damage of any kind that may result from:

- the use by third parties of the products or content contained on the website, in particular any use that is unlawful, negligent, fraudulent or contrary to these general conditions, as well as generally accepted uses. This remains the sole responsibility of the user making purchases and accessing the website.

- the use of a previous or faulty version of a navigator, interruption of the connection caused by the transmission of data, computer viruses, crashes or interruptions in the functioning of the telematic system, blockages caused by malfunctions or overloading of the telephone lines as damage caused by third parties through unauthorized interruptions.

- the quality of the information or the privacy policy offered by external websites linked from this website, considering them to be of interest to users.
In the event of illegal or suspicious use of the contents of the website, we reserve the right to terminate access to the website and user services at any time and without prior notice to the party committing illegal or suspicious acts.

We undertake to take all necessary measures to ensure that our visitors do not find any viruses, worms, Trojan horses and similar people on our website. However, these measures are not infallible. Therefore, we cannot fully guarantee the absence of such harmful elements. Consequently, we are not liable for any damage they may cause to our visitors.

We have also signed all the necessary contracts for the site's continuity and we will do our best to ensure that the service is not interrupted. However, we cannot guarantee that there are no technological errors or permanent availability of the website and the services contained therein. Therefore, we accept no liability for any damage that may be caused by lack of availability and access failures due to disruptions, network outages and failures, or network congestion not attributable to the Natural Vibes network.

User's Responsibility

Your obligation as a user is to use the website services in accordance with the legal requirements set out in this notice. You promise not to use the website or its contents for activities contrary to the law, morality, public order and, in general, the conditions set out in this Legal Notice. Your opinion of is your sole responsibility. We are not liable for any damage resulting from these activities.

As a user, you agree not to use the Internet for the delivery of services, advertising or commercial exploitation.

All information you give us must be true. You must ensure the authenticity of all data submitted by completing the required forms for registration and access to certain services. You are solely responsible for any false or inaccurate statements and damage caused by Natural Vibes or others to the information provided.

Conditions of Sale

The Terms of Sale represent a legal agreement between you and us that protects your rights as a customer and our rights as a company. It is in your best interest to read these Terms before making a payment.


Ordering on implies acceptance of prices, product descriptions and general conditions of sale. You agree to provide us with correct and valid information such as your email address, postal address and other necessary information to process your order correctly and to be able to contact you if necessary. If you provide incorrect information, we cannot process your order.

When you complete your order on, you confirm that you have full authority to use the debit or credit card selected for payment. We may need to contact you to verify some of the information you have provided.

Confirmation of your order and billing

Once the order has been processed and the payment has been confirmed, we will send you a confirmation of your purchase by email, where you can find a receipt. If you can't see the email in your inbox, check your spam or if you're using Gmail and you see a Deals tab, you can drag it to the Main tab for easy access access information we send to you.

If you would like an invoice, email us at Please include your order number so we can easily find it and send you the appropriate invoice.

Change of contact and delivery details

If you see an error in the contact or delivery details you submitted to us, let us know and we will correct the information. Email us at


Orders are subject to product availability: if there are problems with delivery or we are out of stock, we will let you know when the item is back in stock, as well as any items that are similar and of the same or higher price. If you do not want to wait for a replacement item or want to wait until the item is back in stock, we will give you a full refund.

product prices

The prices for each product are always published on Natural These prices include the statutory VAT. Shipping costs are shown at the end of the checkout process when you select the country or delivery location. The price must be paid in full at the time of purchase.
We also reserve the right to change the price of any product offered on Natural The price you charge or refund is the price shown in the product details at the time of purchase.


Orders can be paid for in the following ways: Visa or Mastercard debit or credit card and Paypal.

We reserve the right to change, add or remove payment methods. In such a case, the customer has no right to complain. If you want to make a purchase but can't find a payment method you want to use, email us at so we can help you with a form of payment to complete your purchase.

Cards are charged in real-time through our payment gateway once all details have been verified by the relevant financial institution. We are not responsible if your credit or debit card issuer refuses authorization and we are not responsible for any computer failures originating from financial institutions or their payment platforms.

Likewise, if suspicious or fraudulent activity is detected, we reserve the right to take appropriate action, including cancellation of orders, additional charges, or banning of users.

Cancellations, Modifications and Refunds

Orders are processed quickly, but we will endeavor to accommodate changes to your order. To change or cancel an order, email us at

Product Guarantee

If you receive a natural product, you have 30 days from the moment we deliver the product for return, no questions asked.

If you notice an error, you should let us know as soon as you notice the anomaly by emailing us at, including your order number and the problem with the product. Our warranty covers manufacturing defects. External factors are not covered (accidents, wear and tear, misuse, unreasonable manipulation of the product) as well as products whose original shape has been altered, altered or repaired by the customer or unauthorized third parties.

Please see our Shipping & Returns section for refund terms and methods.

Written Notice and Notifications

Although applicable rules often require that some of the communications we have with you be in writing, using means accepting the fact that most of the communication with you has been via email: all relevant information or notifications that we need to communicate with you by email will be sent to the email address you have provided which meets the same requirements as the details given in writing on paper.

In any case, we reserve the right to send you information or communications to the postal address you provided when ordering.

For your part, you can ask for information, ask us about any doubts you may have, or send your comments, suggestions or incidents to We will try to respond to all emails within 24 to 48 hours.

Invalidity or Unenforceability of the Clauses

If any provision referred to herein is declared invalid in whole or in part, this will only affect this provision. The other provisions remain in force.

Change, End of Products and Services

We reserve the right to modify, suspend, withdraw or terminate the sale of products, as well as the content of, in whole or in part, at any time and without prior notice to users of the site.

Likewise, without prior notice, we may temporarily suspend access to the Site for maintenance, repairs, or improvements.
We reserve the right to close the site without notice and despite the adverse effects to members that may result from such actions.

Get it contact with us

Do you have questions about your order or in general?